shipping & returns

ALL SALES ARE FINAL ONLY
ALL ITEMS ORDERED FROM ZUHALGLAM LUX HAIR COLLECTION ARE FINAL SALE WITH THE EXCEPTION OF CUSTOM ORDER AND AN ERROR FROM THE COMPANY.

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⦁ PLEASE NOTE THAT ANY WIG ORDERED FROM OUR SALE EVENT IS FINAL SALE WITH NO EXCEPTION (ABSOLUTELY NO REFUNDS).

⦁ THERE WILL BE NO REFUNDS ON AN ITEM WITH INCORRECT CAP SIZE AND MIND CHANGING. IT IS THE SOLE RESPONSIBILITY OF THE CUSTOMER TO ENSURE THAT EACH MEASUREMENT IS TAKEN APPROPRIATE BEFORE PLACING AN ORDER.

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AT ZUHAL GLAM LUX HAIR WE ENSURE THE TOP MOST QUALITY CONTROL BEFORE DISPATCHING AN ITEM.
IF FOR ANY REASON YOU RECEIVED AN ITEM AND THERE HAS BEEN AN ERROR FROM THE COMPANY (I.E. THE WIG IS MISSING AN ELASTIC BAND WHICH WAS PROMISED OR NO CLIPS) THEN YOU AS THE CUSTOMER HAVE 24 HOURS TO NOTIFY US BY EMAIL AND RAISE YOUR CONCERNS.

FOR ALL CUSTOM ORDERS, ALL SALES ARE FINAL.

IF THERE IS ANY REASON TO CANCELOR RETURN A CUSTOM ORDER A 25% FEE WILL BE DEDUCTED FROM THE AMOUNT TO BE REFUNDED, SHIPPING FEE WILL NOT BE REFUNDED.

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Before using your new wig please inspect the wig thoroughly to ensure you have received the correct length, color and texture desired. We encourage you to thoroughly inspect. The only exception to this is receiving the incorrect order.
We do not offer refunds and exchanges. Customers can mail back their units for sizing adjustments due to error in measurement made by the customer. Customer is responsible for shipping. 

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WE HAVE EVERY RIGHT TO LEGALLY USE YOUR INFORMATION TO INVESTIGATE ANY FRAUDULENT CHARGE BACKS OR DISPUTES.

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WE ADVISE ALL POTENTIAL CUSTOMERS TO VISIT OUR REFUND PAGE ON THE WEBSITE BEFORE PURCHASING AN ITEM

IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT US VIA OUR EMAIL INFO@ZUHALGLAM.COM